Help Centre

790pub FAQ — Every Answer You Need, Right Here

Got a question about your account, a deposit, a bonus, or how betting works on 790pub? This FAQ page covers the most common topics raised by Filipino players so you can find a clear answer fast and get straight back to the action. Browse by category below or scroll through the full list — everything is written in plain English with no confusing jargon.

Account Deposits & Withdrawals Bonuses Betting Rules Mobile & App

Account Questions

Creating a 790pub account is free and takes only a couple of minutes. Head to the Register page, fill in your chosen username, a valid email address, your Philippine mobile number, and a strong password. Once you submit the form, a verification code will be sent to your email or phone — enter that code to activate your account. After verification you can log in immediately and your welcome offer will already be waiting on your dashboard. Registration is open to all players in the Philippines who are 21 years of age or older, in line with local gaming regulations. Make sure all the details you provide are accurate, as they will be used to verify your identity if you ever need to process a withdrawal or recover your account.

On the Login page, look for the "Forgot Password" link just below the password field. Click it and enter the email address or mobile number linked to your 790pub account. A reset link or one-time verification code will be sent to you within a few minutes. Follow the instructions in that message to set a new password and regain access right away. If you do not receive anything after five minutes, check your spam or junk folder before trying again. Should the issue persist, contact our support team at [email protected] and a team member will assist you directly. Always choose a strong, unique password that you do not use on any other platform to keep your account secure.

No — each player is permitted to hold only one active 790pub account at any time. Creating duplicate accounts is a violation of our Terms and Conditions and may result in the suspension or permanent closure of all associated accounts, along with the forfeiture of any pending bonuses or winnings. If you believe you have accidentally created a second account, contact our support team as soon as possible so the situation can be resolved without penalty. One account per player ensures a fair and secure environment for everyone on the platform. If you are having trouble accessing your existing account, use the password reset option or reach out to support rather than registering again.

You can update most of your account details — including your display name, email address, and mobile number — from the Account Settings section of your dashboard after logging in. Some changes, such as updating your registered name or date of birth, may require identity verification documents to be submitted for security purposes. This process is straightforward and our support team can guide you through it if needed. Keeping your contact details current is important because it ensures you receive account notifications, withdrawal confirmations, and any security alerts without delay. If you are unable to access your account settings, email [email protected] with your request and a team member will assist you promptly.

Deposits & Withdrawals

790pub supports a range of popular local payment channels that are widely used across the Philippines, making it easy to fund your account without needing an international card or bank transfer. Accepted methods include major e-wallets and local bank transfer options that process transactions in Philippine pesos (₱) with no currency conversion fees. All deposits are credited to your account balance instantly or within a very short processing window so you can start playing without unnecessary waiting. The full list of currently available payment methods is displayed on the deposit screen inside your account dashboard after you log in. If your preferred payment channel is not listed, contact our support team — we regularly add new options based on player feedback from the Philippines.

Withdrawal processing times at 790pub vary depending on the payment method you select, but we aim to process all requests as quickly as possible. E-wallet withdrawals are typically the fastest, often completing within a few hours of approval. Bank transfer withdrawals may take one to three business days depending on your bank's processing schedule. Before your first withdrawal is processed, you may be asked to complete a standard identity verification step — this is a one-time requirement designed to protect your account and comply with responsible gaming guidelines. Once your identity is verified, subsequent withdrawals are processed without additional delays. If your withdrawal has been pending for longer than expected, contact [email protected] with your transaction reference number for a status update.

Yes, minimum and maximum deposit limits apply and these vary by payment method. The minimum deposit is set at a level that is accessible for most Filipino players, allowing you to start with a modest amount and explore the platform before committing to larger top-ups. Maximum deposit limits are in place as part of our responsible gaming framework and can be reviewed or adjusted by contacting our support team if you have specific requirements. All amounts are processed in Philippine pesos (₱) so there are no surprises from currency conversion. The exact limits for each payment method are displayed clearly on the deposit screen inside your account, making it easy to plan your session budget before you proceed.

If your deposit has not appeared in your 790pub balance after the expected processing time, the first step is to check your payment provider's transaction history to confirm the payment was successfully sent from your end. If the payment shows as completed on your provider's side but has not credited to your account, take a screenshot of the transaction confirmation and send it to [email protected] along with your 790pub username and the approximate time of the transaction. Our finance team will investigate and resolve the issue as quickly as possible. In most cases, delayed deposits are caused by temporary network issues between payment providers and are resolved within a short time. Please do not attempt to make a second deposit for the same amount until the first one has been investigated, to avoid duplicate charges.

Bonuses & Promotions

Most bonuses at 790pub are applied automatically when you meet the qualifying conditions — there is no need to enter a promo code unless a specific promotion states otherwise. For the welcome bonus, simply register a new account and make your first qualifying deposit; the bonus will be credited to your account balance or bonus wallet shortly after the deposit is confirmed. For ongoing promotions such as reload bonuses, cashback offers, and free spins, check the Promotion page after logging in to see which offers are currently active and what the qualifying requirements are. Each promotion has its own terms, including minimum deposit amounts and wagering requirements, which are clearly listed on the promotion detail page. If a bonus does not appear after you have met the conditions, contact [email protected] and our team will look into it for you right away.

A wagering requirement — sometimes called a playthrough requirement — is the number of times you need to bet the bonus amount before any winnings derived from that bonus can be withdrawn as real cash. For example, if you receive a ₱500 bonus with a 10x wagering requirement, you need to place a total of ₱5,000 in bets using that bonus before the resulting balance becomes withdrawable. Wagering requirements are a standard practice across online gaming platforms and are designed to ensure bonuses are used for playing rather than immediately cashed out. The specific wagering requirement for each promotion is clearly stated in the promotion's terms and conditions on the Promotion page. If you have any questions about how much wagering you have completed on a current bonus, check your account dashboard or contact our support team.

Bonus funds cannot be withdrawn directly — they must first be converted to real cash by meeting the wagering requirement attached to that specific promotion. Once the wagering requirement is fully met, the resulting balance moves to your withdrawable real-money balance and can be cashed out using any of the available payment methods. Your account dashboard shows a clear breakdown of your current bonus balance, how much wagering you have completed, and how much remains before the bonus converts. This transparency is intentional — 790pub wants every Filipino player to understand exactly where they stand with their bonus at all times. If you choose to cancel a bonus before completing the wagering requirement, the bonus funds and any winnings generated from them will be removed from your account.

Betting, Slots & Games

790pub covers a wide range of sports and events that are popular among Filipino bettors, including basketball, football, boxing, volleyball, and more. Local Philippine leagues such as the PBA sit alongside major international tournaments like the NBA, Premier League, and UFC, giving you plenty of options regardless of the season. In-play or live betting is available on selected events, allowing you to place wagers as the action unfolds in real time for a more dynamic experience. Pre-match betting with competitive odds is available across all major sports markets. Head to the bet section after logging in to browse the full list of available events, upcoming fixtures, and current live markets. New sports and leagues are added regularly based on what Filipino players want to see on the platform.

Slot games at 790pub use a Random Number Generator (RNG) to determine the outcome of every spin, ensuring that results are completely random and fair. Each slot title has a published Return to Player (RTP) percentage, which indicates the theoretical average payout over a large number of spins — for example, a slot with 96% RTP returns ₱96 for every ₱100 wagered on average over time. Winnings are calculated based on the paytable of each individual game, which you can view by clicking the information or help icon within the game itself. Some slots feature bonus rounds, free spins, multipliers, and jackpot mechanics that can significantly increase potential payouts. All slot results are independently verified for fairness, and your winnings are credited to your account balance instantly after each winning spin. Browse the full slots library on the Slots page to find titles that match your preferred style and stake level.

If a sporting event you have placed a bet on is cancelled or postponed before it starts, your stake will be returned to your account balance in full — no winnings or losses are applied. For in-play bets placed after an event has already started, the settlement rules depend on how much of the event was completed and the specific rules for that sport, which are outlined in our Terms and Conditions. In most cases, bets on events that are abandoned mid-play are voided and stakes are refunded. You will receive a notification in your account when a bet has been voided and the refund will appear in your balance promptly. If you have any concerns about a specific bet settlement, contact [email protected] with your bet reference number and our team will review it for you.

Mobile App & Technical Support

The 790pub mobile app is available for Android devices and can be downloaded directly from our Download page — no third-party app store is required. Simply visit the Download page on your mobile browser, tap the download button, and follow the on-screen instructions to install the APK file on your Android phone or tablet. If your device asks for permission to install apps from unknown sources, you will need to enable that setting in your phone's security or privacy settings before proceeding — the Download page includes step-by-step guidance for this. Once installed, log in with your existing 790pub credentials and you will have full access to all features including sports betting, slots, promotions, and your account dashboard. The app is optimised for Philippine mobile networks and delivers a smooth, fast experience even on standard mobile data connections.

If 790pub is not loading correctly on your mobile browser, the first step is to clear your browser's cache and cookies, then reload the page. Make sure you are using an up-to-date version of Chrome, Safari, or Firefox for the best compatibility. Switching from Wi-Fi to mobile data (or vice versa) can also resolve loading issues caused by network-specific problems. If the issue persists, try accessing the site in a private or incognito browsing window to rule out extension conflicts. For a consistently smooth mobile experience, we recommend downloading the 790pub app from the Download page, which is optimised specifically for Philippine mobile devices and does not rely on browser settings. If none of these steps resolve the issue, contact [email protected] with a description of the problem and your device model so our technical team can assist you.

Yes — 790pub uses industry-standard HTTPS encryption to protect all data transmitted between your device and our servers, including login credentials, personal details, and payment information. We do not store sensitive payment data such as full card numbers on our servers; all financial transactions are handled through secure, verified payment processors. Your personal information is collected and stored in accordance with our Privacy Policy, which you can read in full on the Privacy Policy page. We will never sell or share your personal data with third parties for marketing purposes without your explicit consent. If you ever notice any suspicious activity on your account, change your password immediately and contact [email protected] so our security team can investigate and take protective action on your behalf.

Still Need Help?

Our support team is available around the clock to assist Filipino players with any question not covered in this FAQ. Reach us by email and we will get back to you as quickly as possible.

[email protected]

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